After my run-in (literally) with the racoon, I had to get my car fixed. I first went to a body shop who told me I had to call my insurance before any estimate or work could be done. I was a bit freaked out at first, but now I understand why USAA is one of the top insurance companies.

I had a quick call with a representative, who filed my claim.  Minutes later I was able to access it using my online account. I only had to pay my $300 deductible, and was also given a $600 allowance for a rental car to use while my car was being repaired.

I was referred by my insurance company to Fairfax Collision Center in Chantilly. They were professional, efficient, and pleasant to work with. A quick initial assessment of the damage deemed my car undriveable, and in less than 30 minutes, I was in an Enterprise rental car and on my way. I received a call the next morning with the full estimate of my damage, and was given a week estimate for the work to be completed.

Within a week, my car was repaired and I was able to pick it up. USAA had already sent a check for the damages, so I was all clear after paying my deductible. I didn’t even need to close out with Enterprise or return the car. To top it off, Fairfax Collision Center even took the time to remove a pesky sticker I had received on the window of my rental car, before returning it to the office.

Today, I received a follow-up phone call from Fairfax Collision Center. They wanted to make sure that I was happy with the work they did and if I had any questions.

Overall, a rather unpleasant experience was made a lot easier to swallow thanks to the great employees and seamless integration between these companies. It was no headache to me, and could not have been easier.

So thank you to USAA, Fairfax Collision Center, and Enterprise for making my first accident that required insurance a painless one. I highly recommend working with any of these companies.